Optimizing Data Privacy and Personalization in the Next Normal


Content: Cybersecurity and Digital Grids
Date: 12-17-2020

This panel will explore data governance and safeguarding customer information in the context of cybersecurity; Utilities have historically limited the PII data that is kept. Given heightened customer service expectations, regulatory sensitivity, and stakes to drive insights from data, how are utilities balancing imperatives (data, privacy, security) in the next normal? What are the strategies, processes, and new approaches utilities are leveraging to keep their consumer data safe.

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